If you’re waiting days or even weeks for business IT repairs you may not feel like your problem is the priority. You’ll NEVER experience this with XPERTEK. Our company is known for rapid response and rapid service. In fact, we are so confident in our quick response that we guarantee a two hour response time to all of our managed service clients. In the IT industry, response times can be anywhere from 4-24 hours, which means you could potentially lose an entire day’s worth of productivity.
Once you become a customer, you’ll receive access to a trouble ticket submission program. Tickets may be submitted via email or web portal, or even phone call! For our managed service customers we respond within two hours maximum, usually via email.
Have you ever been concerned about what you’re going to pay for IT service to fix an issue? You’ll never have to wonder with XPERTEK. Our managed service clients pay a flat monthly rate. Those who are on our protected platform pay an hourly rate which is established in advance. As requested, we can also offer “quoted” pricing for clients. The bottom line is, you should never be concerned about being taken advantage of when you’ve got a serious issue halting your business. We’ll get the job done quickly, and without a surprise bill.
As a business owner, downtime spells trouble. Your connection facilitates your productivity and must be reliable. You should have access to Internet and your data on the cloud whenever you need it.
If you’ve ever accidentally deleted a file or tried to do a data backup yourself, you know it can be difficult. Trust us with your data and never worry about the security of your files.
Is your business protected from hackers and data security breaches? There’s more than your productivity at stake including legal consequences and corrupt data. Protect your systems and information.
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