What makes a great Managed IT Services provider so good? How do you know if the service you’re receiving is poor, other than the obvious signs like downtime or incompetence? Let us focus on the positive today, instead of the negative.
Many small businesses cannot afford in-house IT departments that big businesses tend to require. Not only can they not afford it, they don’t need it!
But what so many small business CEOs don’t understand is that just because they don’t have a need for large scale systems, equipment, and service contracts doesn’t mean that they have to settle for subpar services when it comes to managed IT providers.
Whether you have two employees, ten, or eighty-five, you should be able to count on your IT provider for support and help whenever you need it.
Today let’s talk about five signs that you have a GREAT Managed IT Services provider, regardless of where your services come from: in house, your resident “IT guy” or a company you outsource your technology services to.
PASSWORD INFO IS YOURS
You should never be beholden to anyone. Your data belongs to your company, and the passwords that protect that data also belong to you. Anyone who tries to tell you otherwise is sorely mistaken. You should never have to wait for access.
When it comes to passwords and protection, the role of your managed services provider is to guide you; help you develop strong passwords and best practices in data management. Full ownership and disclosure should be yours. If not, it’s time to reevaluate your provider.
QUICK RESPONSE TIME
Does your IT provider beat the industry standard for response times when you submit a trouble ticket? The industry standard for a first response is more than 20 hours.
What if you could find someone who responded in less than two hours? It’s possible! The bottom line here is quite simple. If you’ve got a high priority issue that is impacting your productivity, your IT services provider should be communicating with you in real time and giving you the priority service you deserve.
BACKUP & RECOVERY PLAN IN PLACE
This is a basic checkpoint for any managed services provider. If you don’t have a recovery plan in place in the event that something goes wrong (power outage, freak tornado or fire, theft, hacking, etc.) then all the effort you’re putting into efficient technology is all for naught. Your backup and recovery plan is the backbone of your business.
Did you know that 60% of small businesses who suffer a cyber attack will close their doors within six months. Why? Because they don’t have a backup plan. Don’t let that be you.
THEY ARE CALLED XPERTEK IT
All these things we’ve discussed today? XPERTEK IT provides them all. You’ll never wonder what your passwords are. You’ll experience arguably the fastest response times for small to medium sized businesses in the Dallas/Fort Worth area, and perhaps the nation. More than 70% of our customers get a response in less than one hour.
We told you it was possible and it is — with XPERTEK.
Not sure about how secure your data, devices, or systems are? No problem. We can help you develop a scalable solution that fits your needs today and can grow with you.
Don’t settle for subpar service when it comes to your managed IT service provider. Call us at 972-591-6019 or contact us today for a consultation for your technology needs.
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